Refund policy

At Rumikaya, we carefully check every order before dispatch. However, in the rare case of an issue, please read our policy below.

Returns & Refunds

We accept returns and issue refunds only if the product received is damaged or incorrect.

To be eligible:

  • A clear unboxing video is mandatory

  • The video must show the package being opened from start to finish

  • Requests without an unboxing video will not be accepted

Refunds are processed only after verification of the issue.

Return Request Window

  • Return or refund requests must be raised within 5 days of delivery

  • Requests after this period will not be considered

Refund Method

  • Approved refunds are processed to the original payment method only

Return Shipping

  • In case of an approved return (damaged or wrong product), Rumikaya will bear the return shipping cost

Non-Returnable Items

  • Sale or discounted products are non-returnable and non-refundable

Order Cancellations

  • Orders can be cancelled only before shipment

  • Once an order is shipped, cancellations are not allowed

Important Note

Rumikaya does not accept returns or refunds for reasons such as personal preference, dislike of design, size concerns, or minor variations in appearance.